Delivery and returns

Your order will be sent in 2-4 working days after your order. Together with your order we will send instructions on ow to return the product(s). is a European webstore (we deliver our products to European countries while orders for Finland should be mdade from


International deliveries delivered to home address. Delivery charge is free for the ISPO trade fair. Internatioal charges will apply per market.


Our products come with a 30 day comfort guarantee. That means you can use the product for 30 days and return it in case you are not happy with it. The 30 days start after 7 days the product has left our warehouse and ends on the stamp date on the return package. Follow the instructions delivered with the order when you are sending your return.

Return address

Customer return
Code 615698
Footbalance System Oy
Tammiston kauppatie 7B
01510 Vantaa

Returning a damaged product

If the delivered product is damaged, defective or if you received a wrong product, you can return it to us.


The amount you paid for the product will be refunded to your credit card, 14 days after we have received your return. If the product cannot be delivered for some reason not dependent on us, the amount paid by the credit card is refunded to your card.


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