Privacy policy

This Privacy Policy will enter into force in the EU on May 25th 2018, replacing the previous privacy policy.

FootBalance may modify or update this privacy policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically.

When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the top of this agreement.

READ FULL PERSONAL DATA PROTECTION POLICY HERE 

 

WHAT IS A COOKIE AND WHAT DO WE USE THEM FOR?

Cookies are small text files that are stored on your device when you visit a website. The text file contains a small amount of information that the Internet server can read the next time you visit the same website. Cookies are useful to you for several reasons: for example, they help us remember your username or the language settings you have chosen.

Our websites and social media channels utilize cookies and other similar technologies for managing and developing the website, improving and analyzing user experience and targeting advertisement in our and our partners’ services. Cookies allow us to collect information such as from which website users arrive to our website, which of our websites are browsed and when, which browser is used and the IP address of the device.

READ FULL COOKIE POLICY HERE 

 

DATA CONTROLLER

Footbalance System Oy (hereinafter referred to as "Footbalance") Business ID 1839211-0 Tammiston kauppatie 7B, 01510 VANTAA Tel. +358 44 016 8406

CONTACT PERSON

Niina Kinnunen Footbalance System Oy Tammiston kauppatie 7B, 01510 VANTAA Tel. +358 50 433 0972 Email: dataprivacy@footbalance.com

NAME OF FOOTBALANCE REGISTRATION DATABASES

• FootBalance FitPro Foot Analysis Database
• Retail and e-commerce register

REGISTERED USER RIGHTS

Any individual registered in our databases, also known as registered user has the legal right to inspect the information entered about him/herself. The registered individual also has the right to request rectification or erasure of inaccurate information. The registered individual is entitled to withdraw his/her marketing authorization at any time by notifying the database registry administrator.

Requests should be sent in writing and signed to:

Footbalance System Oy Customer service Tammiston kauppatie 7 B 01510 VANTAA

The request for verification can also be presented personally at the same address.

DATA PRIVACY POLICY FOR FITPRO REGISTER

In accordance with the EU's General Data Protection Regulation (2016/679).

DATA CONTROLLER

Footbalance System Oy (hereinafter referred to as "Footbalance") Business ID 1839211-0 Tammiston kauppatie 7B, 01510 VANTAA Tel. 044 016 8406

NAME OF THE REGISTER

FootBalance FitPro Foot Analysis Database

PURPOSE OF KEEPING THE REGISTER

Processing of personal data related to FootBalance FitPro foot analysis with the consent of the registered user. The data is collected, whilst conducting a consumer foot analysis using FootBalance foot analysis software.

USE OF THE REGISTER

Registered users’ contact information is used for customer identification and sales marketing and purposes. Registered users are sent newsletters and promotional letters according to their interests, information about new products, issues related to foot care, or interesting content regarding their sports activities. Registered users’ contact information can be used for research purposes, in which case we send a new request for consent to participate in product and service development projects. The data can be used for data analysis.

DATA RETENTION

Information is collected and stored in order for us to serve our consumers better and we will keep consumer data for as long as it is needed for the purpose for which it was collected and processed or required by laws and regulations.

DATA DESCRIPTION

The following information can be collected when an individual chooses to become a registered user by having their data entered into the FitPro foot analysis software. The registered user may choose to select the information he/she wishes to share. Only an e-mail entry will be collected if the user wants to receive their foot analysis report via email. In order for this to occur the consumer needs to give his/her consent.

The database registration collects the following information:

• First and last name
• E-mail address
• Telephone number
• Insole profile and size
• Type of foot
• Sport activities
• Direct Marketing Permission or Prohibition

 

REGULAR DATA SOURCES

Data is collected during a foot analysis conducted with the FitPro Foot Analysis Software.

SHARING OF INFORMATION

Corporate customers and partners identified by FootBalance are allowed access to user accounts to review client statistics regarding the number of foot analyses carried out.

Information is not processed or transferred outside the European Union or the European Economic Area with the exception of MailChimp servers.

PROTECTION OF THE REGISTERED USER

A user ID issued by the client database administrator is required to access the registration database. The administrator determines the user access level. A personal password is required to start the application. Use of the registration database and log-ins are monitored.

Data is kept properly and up-to-date in secure data warehouses that are protected by firewalls and other technical means. Data processing takes place through an encrypted connection. Only certain predefined people can access the information.

Access to FootBalance premises is not possible without the proper identity card and approved access level.

Register for FootBalance online and retail

25th of May 2018

 

DATA CONTROLLER

FootBalance System Oy (hereinafter referred to as "Footbalance") Business ID 1839211-0 Tammiston kauppatie 7B, 01510 VANTAA Tel. +358 44 016 8406

NAME OF THE FOOTBALANCE REGISTER

FootBalance online and retail sales register

PURPOSE AND USE OF THE REGISTER

Registered Information is used to maintain customer relations and for customer service purposes. In addition, the information is used to identify the customer, process orders and receive payments.

DATA RETENTION

We will only keep registered user information for as long as it is necessary to maintain the customer relationship. Payments related to orders are kept in accordance with the Accounting Act.

DATA DESCRIPTION

The register contains the following information:

• First and last name
• Email address
• Address
• Contact Information
• Online Store Orders
• Payment transactions
• Information about customer service events
• Online shop browsing and usage information

 

REGULAR DATA SOURCES

Information is collected when registering on our online store, order transactions and customer service events. The payment service providers collect data related to payment transactions.

FootBalance websites uses cookies to monitor the use of content on the web sites and to improve services and features.

SHARING OF INFORMATION

Data shall not be processed or transferred outside the European Union or the European Economic Area unless it is necessary for the technical implementation of the processing of data. Data may be transferred only to countries approved by the EU Commission and in accordance with the applicable legislation.

PROTECTION OF THE REGISTER

Processing of the register is only possible for parties defined by FootBalance. A personal ID and password are required for processing. Use of the register and log-ins are monitored.

Data is stored properly and kept up-to-date in secure data warehouses that are protected by state-of-the-art technical means. Data processing takes place through an encrypted connection.

In accordance with the EU's General Data Protection Regulation (2016/679).

DATA CONTROLLER

Footbalance System Oy (hereinafter referred to as "FootBalance") Business ID 1839211-0 Tammiston kauppatie 7B, 01510 VANTAA Tel. 044 016 8406

NAME OF THE REGISTER

FootBalance Market Research Register

PURPOSE OF KEEPING THE REGISTER

Processing of personal data related to FootBalance Market Research questionnaires with the consent of the respondent. The data is collected from the respondents’ answers to the questionnaires.

USE OF THE REGISTER

The respondent’s contact information is used for market research purposes. The data can be used for data analysis.

DATA RETENTION

Information is collected and stored for us to serve our consumers better and we will keep consumer data for as long as it is needed for the purpose for which it was collected and processed or required by laws and regulations.

DATA DESCRIPTION

The following information can be collected when an individual chooses to respond to a market research questionnaire. The respondent may choose to select the information he/she wishes to share. For this to occur the consumer needs to give his/her consent.

The database registration collects the following information:

• Gender
• Age Range
• Country of Residence
• Product purchase history and location of purchase
• Sport activities
• Generalised  information about the respondent’s self-description
• Respondent’s brand awareness of the business area
• Estimate of the amount spent by the respondent on certain products
• Email Address
• Direct Marketing Permission or Prohibition

 

REGULAR DATA SOURCES

FootBalance may use your responses to consumer surveys, consumer panels, and consumer questionnaires to analyse our customers' preferences, expectations and opinions. The processing of personal data collected through such research, panels and surveys is governed by this Privacy Policy. Such measures may include for example:

• Surveys/research conducted via our websites and/or direct email communication: We may use questionnaire tools to improve our customer experience from time to time.
• Loyal customer community: To improve our service and our program to meet our customers' needs we may provide you with surveys or research questions concerning our products and services (whether in hard copy or online).
• Research/surveys sent via email or SMS: We may, from time to time, send you surveys concerning our products and services via email or SMS, subject always to compliance with this Privacy Policy and the requirements of applicable law.

SHARING OF INFORMATION

Respondents’ data will only be shared with the data research aggregator and FootBalance. Data shall not be processed or transferred outside the European Union or the European Economic Area unless it is necessary for the technical implementation of the processing of data. Data may be transferred only to countries approved by the EU Commission and in accordance with the applicable legislation.

PROTECTION OF THE REGISTERED USER

A user ID issued by the client database administrator is required to access the registration database. The administrator determines the user access level. A personal password is required to start the application. Use of the registration database and log-ins are monitored.

Data is kept properly and up-to-date in secure data warehouses that are protected by firewalls and other technical means. Data processing takes place through an encrypted connection. Only certain predefined people can access the information.

Access to FootBalance premises is not possible without the proper identity card and approved access level.